At Clothing Best Sale, we’re committed to making your contemporary fashion shopping experience seamless from checkout to delivery. Below you’ll find all the details about our shipping options and straightforward returns process.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two convenient shipping options to suit your needs:
- Standard Shipping ($12.95) – via DHL or FedEx
- Delivery within 10-15 business days after shipment
- Includes tracking and insurance
- Free Shipping – via EMS for orders over $50
- Delivery within 15-25 business days after shipment
- Tracking available
International Customers: We ship worldwide (excluding certain Asian and remote regions). Please note that customs fees, taxes, or import duties are the responsibility of the recipient and may vary by country.
Returns & Exchanges
We want you to love every purchase from our contemporary collection. If you’re not completely satisfied, you may return most items within 15 days of delivery.
Return Eligibility
To qualify for a return or exchange:
- Items must be unworn, unwashed, and in original condition
- All original tags must be attached
- Items must be in their original packaging with no signs of wear or damage
Non-Returnable Items
For hygiene reasons, we cannot accept returns on:
- Eyewear (unless defective)
- Jewellery (unless defective)
- Hats & Scarves (unless defective)
How to Return an Item
Step 1: Submit Your Request
Email our customer service team at [email protected] within 15 days of receiving your order with the following information:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Body:
Dear Clothing Best Sale Team,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Details:
– Item(s) to return/exchange: [Product Name, Size, Color]
– Reason for return/exchange:
– Preferred resolution: [Refund/Exchange for Size/Exchange for Color/Exchange for Different Item]
Please let me know the next steps.
Best regards,
[Your Full Name]
[Your Order Number]
[Your Contact Email]
Step 2: Receive Return Authorization
Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed return instructions. Returns without an RMA number cannot be processed.
Step 3: Package and Ship Your Return
Securely package your items with the original packing slip and ship to:
Clothing Best Sale Returns1080 Pin Oak Drive
Long Beach, US 90815
We recommend using a trackable shipping method as you are responsible for return shipping costs unless the item is defective or incorrect.
Refund Processing
Once we receive and inspect your return (typically within 5-7 business days after delivery to our warehouse):
- Refunds will be issued to your original payment method
- Credit card refunds typically appear within 5-10 business days (depending on your bank)
- PayPal refunds are usually processed within 3-5 business days
For exchanges, we’ll ship your new item as soon as we process your return. You’ll receive a tracking number via email.
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a free return shipping label and expedite your replacement or refund.
International Returns: International customers are responsible for return shipping costs and any applicable customs fees. Refunds will be issued in USD and may be subject to currency conversion fees. Processing times may be slightly longer for international returns.
Our Commitment to You
At Clothing Best Sale, we stand behind our contemporary fashion pieces and want you to feel confident in every purchase. Our customer service team is always here to help – please don’t hesitate to contact us at [email protected] with any questions about our shipping or returns policies.
Happy shopping!
The Clothing Best Sale Team